How do I set up my store locator?
Add your locations (manually or via CSV import), choose a map provider (Google Maps or Mapbox), and paste the embed code on your website. The whole process takes about 15 minutes. See our Google Maps setup guide or go with Mapbox for a faster start.

Do I need a credit card to get started?
Not for the 7-day free trial. Mapbox offers a card-free account with trial limits. For normal use, follow its payment-method setup in our Mapbox guide. Google Maps requires a Google Cloud billing account and includes free monthly usage allowances.

Does StoreRocket work on Shopify?
Yes. Install via the Shopify App Store or add the embed code manually.

Does StoreRocket work on WordPress, Squarespace, Webflow, and Wix?
Yes, all of them. We have dedicated install guides for WordPress, Squarespace, Webflow, and Wix.

Will StoreRocket slow down my website?
StoreRocket loads only on pages where you add the locator, and its script loads asynchronously so it does not block the rest of the page from rendering. It does not inject code across the rest of your website. If you install the optional floating button sitewide, its script loads sitewide by design.

Can I try StoreRocket before paying?
Yes. Every account starts with a 7-day free trial with access to all features. No credit card required.

How many locations can I have?
Basic: up to 100. Pro: up to 1,000. Business: up to 20,000. See the plan comparison.

Can I import locations from a spreadsheet?
Yes. You can import via CSV file or sync with Google Sheets. See our import guide.

Can I export my locations?
Yes. Open your Locations page and click Export to download a CSV. You can export everything, only the locations your search found, or only the ones you tick. See the export guide.

Can I add online-only stores without a physical address?
Yes. Use the city and country as the address, or import the location with coordinates. See our online stores guide.

Why aren't my locations showing on the map?
Common causes include a hidden location, coordinates not yet found, a search distance that is too small, or selected page groups. See our troubleshooting guide.

Does the widget work on mobile?
Yes. The widget is fully responsive and automatically adapts to mobile screens.

Can I customize the look of the widget?
Yes. Change colors, fonts, text, themes, and more. You can also add custom CSS. See our text customization guide.

Can I use my own map marker icon?
Yes. Upload a custom marker image (500x500 PNG recommended). See the custom markers guide.

Do you support marker clusters?
Yes, on both Google Maps and Mapbox. Go to Store Locator > Customize, open Map & markers and switch on Group nearby pins.

Can I show different locations on different pages?
Yes. On Store Locator > Install, choose Selected brands or groups and select the groups for that page. Choose No, only these groups when the page must stay inside that set, or Yes, start with these groups when visitors may clear the selection. See our filters guide.

Can I change the widget language?
Yes. You can translate every piece of text on the widget. See our language and text guide.

How do I show all locations by default?
Go to Store Locator > Customize, open Search & filters and set When the locator opens to Show all locations. See the initial behavior guide.

How much does StoreRocket cost?
Basic: $25/month. Pro: $39/month. Business: $69/month. Annual billing available at a discount. See the plan comparison.

How do I cancel my subscription?
Open your Billing page and select Cancel subscription. If you pay through Shopify, uninstall the app in Shopify to cancel its recurring charge. See the billing guide.

Do you offer annual billing?
Yes, at a discount. Open your Billing page, select Change plan and move the switch to Yearly. Shopify subscriptions are billed monthly.

Do you offer discounts for nonprofits?
Contact us on live chat to discuss nonprofit pricing.

How do I get invoices?
Invoices are sent automatically to your billing email. You can also find them under Invoice history on your Billing page.

How do I delete my account?
Cancel your subscription first, then contact us on live chat to request deletion. See the account management guide.

How do I change my email address?
Go to your Profile page and update it there.

I forgot my password.
Use the Forgot your password? link on the login page. You'll get a reset email.

I can't log in.
Most likely you registered with a different email. Try all your email addresses, or contact us on live chat with your company name and we'll look it up.

Can I add team members?
Yes. Go to Team and select Invite a teammate. See the account guide.

Do you have a REST API?
Yes, on the Business plan. Generate tokens from the API Tokens page. See the API guide.

Does StoreRocket integrate with Google Analytics?
Yes. StoreRocket fires events that GA4 can pick up. See our analytics guide.

Can I sync locations with Google Sheets?
Yes, on the Business plan. See the Google Sheets sync guide.

Still have questions?
Message us on live chat.