The most common way locations get accidentally deleted is during a spreadsheet import. When you publish an import, you choose what happens to the locations you already have. If you choose "Replace my current locations", the file becomes your complete list. Locations in the file are updated, and every location that isn't in the file is removed. That includes locations you added by hand, rows you skipped while reviewing the file, and rows that didn't fit your plan's location limit.

During first-time setup, a second file can replace the locations from your first file. That happens if you choose "Replace them". It also happens if you leave while the second file is still being checked and at least half of it is already on your map: the file then publishes on its own as a Replace. Locations you added by searching stay.

This is permanent. There's no undo button and no trash folder.

StoreRocket does not currently have an undo or restore feature for deleted locations. Once they're gone, they're gone from our system. But depending on your setup, you might still have a copy of your data somewhere.

Export a backup first from Locations. If Google Sheets or another system syncs your locations, prevent its next sync from adding the same records again.

This permanently removes every location in the selected project. Your project and its settings stay in place. It is available to people with permission to delete locations.

An empty CSV, a file with only headings, or an empty Google Sheet does not delete the entire list. Do not use an empty import or sync as a substitute for this action.

If you had a Google Sheets sync connected, your spreadsheet probably still has the deleted locations. On the Google Sheets Sync page, click Sync FROM Sheets to bring them back, then confirm in the window that opens. Don't click Export TO Sheets first: it replaces the sheet with only the locations you have now.

If you have the original CSV file you used to create your locations, re-import it from the Import page. This time, when you publish, keep the Add choice (it reads like "Add these 120 locations") selected instead of "Replace my current locations".

If you exported your locations before the import, you can re-import that export file. You can always export from your Locations page: click Export and choose All locations.

Re-importing brings the locations back. StoreRocket can also reconnect their recorded clicks when the name and address match what they were before.

Reach out to us on live chat. We'll look into what options we have, but we can't make any promises about recovery once locations are deleted.

Always export before importing. Before any bulk import, go to your Locations page, click Export and download a backup of All locations. Takes 10 seconds and can save you hours of pain.

Be careful with Replace. Only choose "Replace my current locations" if this file is your complete list. If you're just adding new locations, keep the Add choice selected. It's the default and it's marked Recommended. Before a Replace, StoreRocket shows how many locations you have now and up to how many the file will replace them with. Check those numbers before you click "Replace and publish".

Questions? Message us on live chat.