The most common way locations get accidentally deleted is during a CSV import. There's a checkbox labeled "Delete all previous locations" on the import screen. If you check it, every existing location in your project gets wiped and replaced with whatever is in the CSV file.

This is permanent. There's no undo button and no trash folder.

StoreRocket does not currently have an undo or restore feature for deleted locations. Once they're gone, they're gone from our system. But depending on your setup, you might still have a copy of your data somewhere.

If you had a Google Sheets sync connected, your spreadsheet still has all your data. Just run a fresh sync and your locations will come right back.

If you have the original CSV file you used to create your locations, re-import it from the Locations page. This time, leave the "Delete all previous locations" checkbox unchecked.

If you exported your locations before the import, you can re-import that export file. You can always export from the Export page.

Reach out to us on live chat. We'll look into what options we have, but we can't make any promises about recovery once locations are deleted.

Always export before importing. Before any bulk import, go to the Export page and download a backup of your current locations. Takes 10 seconds and can save you hours of pain.

Be careful with the delete checkbox. Only check "Delete all previous locations" if you're intentionally replacing your entire dataset. If you're just adding new locations, leave it unchecked.

Questions? Hit us up on live chat.