StoreRocket

Common fixes for when your store locator map won't load, shows errors, or gets stuck on the loading message.

Troubleshooting: My map is not loading

How to reset your StoreRocket password and get back into your account.

I forgot my password

How to resolve layout issues when the store locator widget clashes with your website's CSS or page builders.

Fixing CSS Conflicts Between StoreRocket and Your Website

Fix locations that appear at incorrect positions, in the wrong country, or at coordinates 0,0.

Troubleshooting: Locations Showing in Wrong Places on the Map

You may encounter a situation where your locations gets deleted and your data reverts to a previous state. Learn how to solve this issue.

My data is reverting every day (locations being added or deleted automatically)

Common fixes for mobile display issues with your store locator widget.

The store locator is not showing properly on mobile

Common reasons why your locations might not appear on the store locator map, and how to fix each one.

Troubleshooting: Locations Not Showing on the Map

How to fix the 'This page can't load Google Maps correctly. See the JavaScript console for technical details' error.

\"This page can't load Google Maps correctly\" Error

Fix the Google Maps RefererNotAllowedMapError or 'API keys with referer restrictions cannot be used with this API' error.

\"RefererNotAllowedMapError\" — How to Fix

Fix the 'Your account needs an upgrade' or 'Account inactive' message showing on your store locator.

\"Your account needs an upgrade\" Error on Widget

Fix the store locator that's stuck on the loading message and never shows the map.

\"Store locator is loading from StoreRocket...\" Stuck

Common fixes for maps, locations, widgets, and display issues.

Troubleshooting

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