If your store locator shows "Your account needs an upgrade" or "Account inactive," it means your StoreRocket subscription has expired, was canceled, or a payment failed.
How to fix it
Open your Billing page
Check your subscription status under your plan name
If it says Trial ended or Ended, select Choose a plan to reactivate
If it says Payment failed, select Update payment method and finish the payment
Your widget should start working again within a few minutes of reactivating.
Still seeing the error after reactivating?
Give it 2-3 minutes. If it persists:
Clear your browser cache (Ctrl+Shift+R on Windows, Cmd+Shift+R on Mac)
Clear your CDN cache if you use Cloudflare, WP Rocket, or similar
Check in an incognito window to rule out browser caching
This appeared after upgrading or downgrading
If you changed plans and the error appeared, your payment might not have processed. Check your Billing page. If it shows Finish your payment, select Finish payment to complete it, or Keep current plan to stay on your current plan.
Shopify users
If you installed StoreRocket via the Shopify app and see this error, make sure your Shopify subscription is active. Go to your Shopify admin > Settings > Billing > Subscriptions and check that StoreRocket is listed and active.
Questions? Message us on live chat.