If your store locator shows "Store locator is loading from StoreRocket Store Locator App..." and never finishes, the widget script failed to load or initialize. Here's how to fix it.
Most common causes
1. Old embed code
The embed code format has changed over time. Go to Widget > Install and copy a fresh embed code. Replace the old code on your website with the new one.
2. Script being blocked
Ad blockers, privacy extensions, or your website's Content Security Policy (CSP) can prevent external scripts from loading. Test in an incognito window with extensions disabled.
3. JavaScript error on the page
Another script on your website might be throwing an error that prevents StoreRocket from running. Open the browser console (right-click > Inspect > Console tab) and look for red error messages. Fix those first.
4. Embed code in the wrong element
Some CMS platforms strip JavaScript from text blocks. Make sure you're using:
WordPress: Custom HTML block (not paragraph block)
Squarespace: Code Block (not Markdown block)
Webflow: Embed element (not text element)
5. Multiple widget scripts
If you have the StoreRocket embed code on the page more than once (or both the standard widget and floating button code), they can conflict. Remove any duplicate scripts.
How to check
Open your website in Chrome
Right-click and select Inspect
Go to the Console tab
Look for error messages mentioning "storerocket" or "cdn.storerocket.io"
Go to the Network tab, reload the page, and check if requests to
cdn.storerocket.ioare completing or failing
Questions? Hit us up on live chat with a screenshot of any console errors.