How Fast Do Changes Go Live?
When you update something in your StoreRocket dashboard, changes typically show up on your widget within 1-2 minutes. If you're not seeing your changes after that, caching is almost certainly the culprit.
Settings changes also need one extra step. Select Save in Store Locator > Customize. Until you do, your changes only show in the preview, not on your live site.
Browser Cache
Your browser saves copies of web pages and assets to load them faster. This means visitors (and you) might see a slightly outdated version of the widget until the cache refreshes.
Quick fix: Do a hard refresh on the page where your widget is embedded.
Windows/Linux:
Ctrl+Shift+RMac:
Cmd+Shift+R
This forces the browser to pull fresh data instead of using the cached version.
CDN and Website Cache
If your website uses a caching service like Cloudflare, WP Rocket, WP Super Cache, or any similar tool, the old version of the page (including the widget HTML) might be cached at the CDN level.
Quick fix: Log into your caching provider and purge the cache for the page where the widget is embedded. Or do a full cache purge if you're not sure which page to target.
Common Scenarios
Updated a location but it still shows the old info
First, confirm the change actually saved in your dashboard. Go to Locations and check the record. If it looks correct there, clear your browser cache and any CDN cache.
Deleted a filter but it still appears on the widget
Browser cache. The filter is gone from the dashboard, but the visitor's browser is still serving the old version. It'll disappear on the next visit after the cache expires, or after a hard refresh.
Preview looks right but the live site doesn't
The preview in Store Locator > Customize always pulls your latest locations with no caching. It also shows the settings you're editing right now, even if you haven't saved them. So first check that you selected Save.
If you saved and the preview still looks right but your live site doesn't, the difference is the caching layers between StoreRocket and the visitor. Clear those layers and they'll match.
Changes show up on your phone but not your computer
Different devices have different caches. Hard refresh on the device that's showing stale data.
Still Not Updating?
If you've cleared every cache you can think of and the widget still shows old data, reach out on live chat and we'll dig into it.
Questions? Message us on live chat.