When visitors search for an address on your store locator, the widget shows locations within a certain distance. If that distance is too small, visitors see "no results found" even when you have locations nearby. Here's how to configure it.
Changing the default search radius
Go to Store Locator > Customize and choose Search & filters, or open Starting search distance directly
Under Distance, find Starting search distance
Choose the distance from the menu
Select Save
Choose a distance that makes sense for how spread out your locations are. If your stores are mostly in cities, a smaller distance (20 to 50 miles) works well. If they're spread across a country, go larger (100 to 250 miles).
The menu shows the distances listed under Distances visitors can choose. If you pick one that isn't in that list yet, it is added there. If you remove the current starting distance from the list, the start moves to the nearest distance that is left. With no distances chosen, the locator shows no distance menu.
Switching between miles and kilometers
Go to Store Locator > Customize and choose Language & text, or open Distance units directly
Under Formats, find Distance units
Select Miles or Kilometres
Select Save
This changes the unit shown to visitors in search results and the distance menu.
You can also customize the words for the unit. Go to Languages and open your language. In the Distance group, edit Miles, Kilometers or the short forms and the "away" texts beside them.
"No results found" when there should be results
This is almost always a distance issue. The default search radius might be too small for the searched area.
Fix: Increase Starting search distance in Customize. If your visitors are searching for an entire state or country, you'll need a larger distance.
Other causes:
Address suggestions limited to some countries: If Address suggestions in (under Search & filters > Search box) lists countries, visitors only get address suggestions from those countries. This doesn't hide any of your locations, but a visitor can't pick an address in another country.
Location not geocoded: The location might not have valid coordinates. Go to Locations, edit the location, and make sure it has a valid Street address
Location is hidden: Check that the location's Status is Live, not Hidden
Can I set the radius in a link?
Yes. Add radius to a link that already has search, and the locator opens that search at that distance:
https://yoursite.com/store-locator?search=Chicago&radius=25
The number uses your locator's distance unit, miles or kilometers.
If it isn't one of your radius options, the locator uses the closest one.
It only applies to that link. Your default radius in Customize doesn't change.
Radius selector on the widget
Visitors can adjust the search distance themselves using a dropdown on the widget. The options shown in this dropdown are the ones under Distances visitors can choose.
Two things control whether the distance dropdown appears at all:
Let visitors change the distance: A switch under Search & filters > Distance in Customize. If this is off, no distance dropdown appears on any device.
Locator style: On most styles, the radius dropdown is shown on both desktop and mobile. On a few styles, the radius button is hidden on narrow screens to save space, and the starting distance you set in Settings is used instead. You choose the style under Style > Look.
If you don't see a distance dropdown on your widget, check Let visitors change the distance first, then check which style you're using.
Showing every location when the map opens
Set Where the map opens to All your places under Store Locator > Customize > Search & filters, and the locator opens with every location available to that page. Once a visitor searches an address, results use the search radius again, so choose a radius that fits how spread out your locations are. See Show All Locations and Initial Map Behavior for details.
Questions about search settings? Message us on live chat.